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............................................................................................................ Question: Why should I choose SmartCom Internet? Answer: Aside from our inexpensive dial-up service, we offer a large array of other services such as dedicated high-bandwidth circuits, web hosting, and more, all backed up by years of experience and a drive to provide the highest quality internet service to our customers. Sign up today!
.: Back to top :. Question: What features are included with SmartCom Internet's dial-up plans? Answer: SmartCom's dial-up accounts all include unlimited -- that's right, UNLIMITED -- online usage, five e-mail accounts, ten megabytes of web server space for personal web pages, and live technical support Mon-Fri 9am-9pm, and Saturday 10am-4pm.
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Question: Is SmartCom Internet easy to use for new or inexperienced
users? Answer: SmartCom Internet isn't structured like America Online or other portal type internet providers. Rather, we simply provide you with an internet connection and then let you use the tools that you need to get the most out of your internet connection. There's no learning curve involved and no searching around to figure out where media or content is placed. Once a technician has assisted you in configuring your computer for internet use, getting connected is as simple as double-clicking!
.: Back to top :. Question: What is instant messaging and can I use it with SmartCom internet service? Answer: Instant messaging is the ability to send messages in real-time to other people on the internet, regardless of their location. Popular messenger software includes AOL Instant Messenger, MSN Messenger, Yahoo! Messenger, and ICQ. All of these messenger services are 100% compatible with SmartCom's internet service, and we even offer them for download on our Downloads page!
.: Back to top :. Question: Can I access my other e-mail accounts with my SmartCom dial-up account? Answer: Definitely! All you need to know is the mail server address or web mail location of your other e-mail accounts and you can access them without any problem.
.: Back to top :. Question: Can I access my SmartCom e-mail account away from home? Answer: Yes! With our web mail portal, you can access your SmartCom e-mail account from anywhere in the world as long as you have an Internet connection. It couldn't be more convenient!
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Question: Does SmartCom Internet offer technical support?
Answer: Yes. SmartCom Internet provides all our customers with
technical support on all our products and services, from simple e-mail
client configuration to troubleshooting dedicated circuits. Technical
support is available by phone
Mon-Fri
9am-9pm, and
Saturday 10am-4pm.
Local:
956-687-7070 Toll Free: 888-302-1125
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Question: Are there any additional charges or long distance charges for
using SmartCom Internet's dial-up service?
Answer: No. SmartCom's $9.95/mo flat rate is all that you'll be
charged on your monthly bill. Long distance charges do not apply as we
have local numbers available in all areas where we offer service. If you
have any questions, contact technical support by phone or by e-mail to
verify you are using the correct access number, or
visit our Access Number
Page.
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Question: Can I use a Mac / Unix / Linux / Novell operating system with
SmartCom Internet's dial-up service?
Answer: Yes. As long as your operating system supports TCP/IP
protocols, then you won't have any trouble connecting to and using
SmartCom's internet service.
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Question: Does anyone at SmartCom have access to my e-mails?
Answer: No. Technical support staff and employees do not have
access to customer e-mails, unless there are special circumstances in
which a customer may need assistance with their e-mail account.
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Question: Can I use the server space included with my SmartCom dial-up
account to create a web page for my business?
Answer: No. SmartCom Internet provides dial-up users with ten
megabytes of web server storage space for personal web pages only.
If your are interested in creating a web page for your business, take a
look at our
web hosting service which is aimed at providing business-class
hosting services to our customers.
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Question: Can I use my SmartCom Internet dial-up account to send out
mass e-mails?
Answer: No. SmartCom Internet does not in any way, shape or form
condone spamming for any reason. If a customer is found guilty of
spamming, SmartCom Internet reserves the right to terminate that
customer's dial-up account without notice and without refund.
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Question: How do I sign up?
Answer: It's very easy! You can either call us at
888-302-1125 and sign up over the
phone with a major credit card, visit on the web and sign up via our
Online Signup
Page, or
visit any Advanced Paging retail location for an application!
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